How to filter billing notifications on carrier accounts

The intent of this article is to detail the different ways to manage billing notifications for customers. Express Parcel International, LTD monitors all shipment dispute activity, so you don’t have to.

These billing notifications can be safely ignored by the customer. They don’t need to be sent to the team, as all related information is viewable online.

UPS®

Turn off all notifications in UPS®

These are the directions you, or your customer, will need to follow. UPS® notifications can be turned off in two different locations.

1. Within the My Information section of your UPS.com account.
Name (top right) > My information > Communication preferences

2. Within the Notifications section of Online Billing.
Administration > Notification

Create an inbox filter for dispute denials

When inbox filters are created, they run continuously and automatically in the background. There’s no additional work required once the filter criteria are properly set up.

Gmail filter

Both you and your customers can manage all incoming mail using Gmail’s built-in filters.

Use a specific email to create a filter.

• Open Gmail.
• Check the checkbox next to the email you want.
• Click More.
• Click Filter messages like these.
• Enter your filter criteria.

Outlook filter

Use a specific email to create a filter.

• In your Inbox, choose the message you want to create a rule for, and then on the Home tab, in the Move group, choose Rules.
• Do one of the following:
  • Choose a suggested rule, choose a destination folder, and then choose OK to complete the assignment of a rule.
  • Choose Create Rule and go to the next step.
• In the Create Rule dialog box, under When I get email with all of the selected conditions, select none or one or more of the available checkboxes.
• Under Do The Following, select the check boxes for the action you want the rule to take when the specified conditions (criteria) are met.
• Select the Move the item folder check box.
• Do one of the following:
  • Choose Select Folder and pick an existing folder.
  • Choose New to create a folder.

Pro tip

Use Advanced Options to add more conditions, actions or exceptions to the rule.

• Choose OK.
• In the notification box, do one of the following:
  • Choose OK.
  • Select the Run this rule now on messages already in the current folder check box, and then choose OK.

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FedEx®

Express Parcel International, LTD diligently tracks and monitors all shipment dispute activity on your behalf. The intent of this article is to outline the different methods to manage FedEx® billing notifications.

Pro tip

These FedEx® notifications do not need to be forwarded to Express Parcel International, LTD, as all related information is viewable online. You can safely ignore dispute emails sent via FedEx®.

Disable all notifications in FedEx® account

FedEx® email notifications can be turned off following these quick steps.

1. Log in to FedEx® Billing Online with username and password.
2. Tap Manage Account Settings under My Options tab.
3. Under Edit Preferences for the selected account uncheck the I want to receive notification emails for this account box.
4. Tap submit change button.

Create an inbox filter for FedEx® emails

Inbox filters run continuously and automatically in the background once put in place. No extra work is needed to manage. This is a good option if you still want to receive the emails, but prefer them to go in a designated folder within Gmail or Outlook.

Gmail filter

You can manage your incoming emails using the filters Gmail provides.

Use a specific FedEx® email to create a filter.

• Open Gmail on a desktop.
• Check the box next to the email you want.
• Tap More.
• Tap filter messages like these.
• Enter your specific filter criteria.

Outlook filter

Use a specific email to create a filter.

• In your Outlook inbox, select the message you want to create a rule for
• On the Home tab, in the Move group, select Rules.
• Do one of the following:
  • Select a suggested rule, choose a destination folder, and then select OK to complete the assignment of the rule.
  • Select Create Rule and go to the next step.

• In the Create Rule dialog box, under When I get email with all of the selected conditions, select none or one or more of the checkboxes.
• Under Do the following, select the check boxes for the action you want the rule to perform when the required conditions are met.
• Select the Move the item folder check box.
• Do one of the following:
  • Choose Select Folder and pick a folder that already exists.
  • Choose New to create a folder.

• Choose OK.
• In the notification box, do one of the following.
  • Select OK.
  • Select the Run this rule now on messages already in the current folder check box, and then choose OK.