The intent of this article is to provide guidance on the workflow of adding account numbers and how to enable services on account numbers.
FedEx®
FedEx® provides a unique user account to each customer. There can be multiple account numbers associated with this user account, and the services enabled on each account number are specific to a given account number. Both account numbers and the services enabled are configurable within a user account.
Enable services for more features
Express Parcel International, LTD performs all aspects of the workflow required to file damage claims, pull reports and manage time-consuming processes. To do so, account numbers and services must be associated with a FedEx® user account.
There are two ways to enroll FedEx® shipping account numbers:
1. Through claims dashboard.
2. Through FedEx® Reporting Online.
The directions below detail the process to enroll shipping account numbers
# Steps To Enroll Account Number Through Claims Dashboard
- Go to FedEx.com and Log in to FedEx® account here.
- Click on Support in upper right corner of screen.
- Under the Support drop-down menu, tap File a Claim
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4. Select Start a Claim
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Fig. 2. Click Start a claim
5. Tap Claims Preferences
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6. Related account number is not listed, tap Add an Account
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7. Click Continue.
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Fig.5. Continue
8. Select or Enter the related account number and click continue
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9. The account is now added for lost and damage claims.
# Steps To Add Shipping Account Numbers Through FedEx® Reporting Online
- Repeat Steps 1 to 3
- Scroll down and select step 5 on FedEx® site and tap FedEx® Reporting Online
3. Click On Manage Reports
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4. Under Administration Select Add Accounts
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5. Tap Ok
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6. Select or Enter the related account number and click continue
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7. Sometimes FedEx® asks for two recent invoice numbers after filling account number. Fill the recent two invoice numbers and continue.
8. The account is now added for lost and damage claims.
Note: Exceptions can be there, Sometimes FedEx® asks for account number related addresses like billing address, shipping address or receiver’s address. In this case, Needs to enter related information and click continue.