Claim verification service
Shipment auditing for all
Government, Large enterprises and small businesses use Express Parcel International, LTD.
Monitoring claims and validating credits delivered back to shipping accounts.
Express Parcel International, LTD’s claim verification service tracks all refund claims through every step of the claim review process performed by FedEx® and UPS®.
Information you can count on
Express Parcel International, LTD tracks submitted claims and processes refund credits delivered by FedEx® and UPS® back to your accounts automatically.
Accurate tracking of refund credits
Overview
Types of claims verified
Express Parcel International, LTD tracks all money back guarantee claims that are submitted by the claim submission service and verifies approved claims are credited back to shipping accounts, as credits on a future invoice or as refunds to the credit card on file with FedEx® or UPS®. Money back guarantees claims that are not submitted by Express Parcel International, LTD’s claim submission service are not tracked through the verification service.
Express Parcel International, LTD tracks the shipping labels voided by the shipment voiding service and verifies successful voids are credited back to shipping accounts, as credits on a future invoice or as refunds to the credit card on file with FedEx® or UPS®. Shipping labels voided by the shipper are tracked through the verification service, and reported as cancelled within the Express Parcel International, LTD application.
Express Parcel International, LTD tracks the notifications sent to third-party shippers for unused shipping labels and verifies successful voids are credited back to shipping accounts, as credits on a future invoice or as refunds to the credit card on file with FedEx® or UPS®. Shipping labels voided by third-parties that are not included within the unused shipping label notification feature in Express Parcel International, LTD are not tracked through the verification service.
Claim verification methodology
The credits section within FedEx® and UPS® invoices is processed and reconciled to shipments and auditing activities performed by Express Parcel International, LTD to secure each refund. Express Parcel International, LTD only collects service fees on refund credits secured by Express Parcel International, LTD. Better software is the driver of this industry-leading billing service.
New shipping accounts
The cut-off date for refund claims is specific to the type of refund claim request submitted. Late package money back guarantee claims, for example, are 15 days for both FedEx® and UPS®. Whereas other refund claim request types are longer. Upon registration, Express Parcel International, LTD will audit historical shipments according to the cut-off dates for each reason why money back guarantees are delivered and file claims on those shipments when a possibility for a refund credit exists.