Troubleshooting email confirmation A new customer asks, “Why am I not getting the confirmation email in the signup process?” Useful tip Verify the email address entered is Read More
Which shipments are eligible for a refund? New customer? Tap here to sign up today for free. No credit card or software download required. New customer tip Not all shipments are Read More
Package information was not uploaded in time New customer? Tap here to sign up today for free. No credit card or software download required. Exception codes provided by carriers in response Read More
Resolve invalid credentials Are you having trouble entering valid UPS® credentials in the system? You can change or recover your credentials through the UPS® Billing Center. UPS® Read More
How far back does an audit go? New customer? See your overspend Analysis and report that details the overspend on recent shipping invoices. No credit card or software download required New Read More