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Check out the Enable lost and damage service article within this Express Parcel International, LTD help center.
The settings listed below are intended to provide guidance to Express Parcel International, LTD customers in configuring lost and damage claims for UPS® Capital automatically, within the Express Parcel International, LTD customer dashboard. The options detailed below are available within the Edit shipping account page, on the Lost and damage service section.
Template / Default options for UPS® Capital:
- Enabled. Y (Auto)
This ensures that claims are filed automatically. - Include service failures. Y
Note: mark as N when no time-sensitivity exists for typical shipments.
Note: mark as Y for time-sensitive, perishable shipments. Claims will be submitted on any shipment not delivered on the scheduled delivery date.
Examples of time-sensitive perishable shipments:
Example: Cold storage pharmaceuticals
Example: Fresh cut flowers
Example: Speciality foods
Exclusions for time-sensitive perishable shipments:
Hazardous materials
Oversized shipments - Claim type. UPS® flexible parcel insurance (most common)
UPS® Capital offers several insurance policy types to shippers. Please select the type named on your policy from the list.
Common policies:
Flexible Parcel Insurance (most common)
Flexible Parcel Multi-Carrier Coverage
High-Value Goods: Parcel Pro™
UPS® Capital Elite™ for Vintners - Policy number. Specific to your business
Note: Begins with 87941, 496961 or 15914024.
Note: This can be found on the insurance policy document. - Product name. Specific to your business
Enter the name of the product you ship the most.
Tip: Be specific by choosing the name of a single product
Tip: Use the same name defined on your customer invoice.
Examples:
Example: Insulin
Example: Orchid
Example: Steaks - Product description. Specific to your business
Tell us a bit more about the Product.
Examples:
Example: 33 mcg/mL
Example: ORCH481 – square planter
Example: Frozen, 16 ounce, family pack - Product quantity. Specific to your business
Provide the quantity of the product included in typical order.
Note: This will be used to create each line item on the documents generated.
Examples:
Example: 5
Example: 6
Example: 1 - Product price. Specific to your business
Provide the list price ofthe product included in typical order.
Note: This will be used to create each line item on the documents generated.
Examples:
Example: $582.18
Example: $627.02
Example: $223.86 - Claim valuation methodology. Fixed valuation methodology
This determines how the total of the claim is calculated.
Note: Alternate claim valuation methodologies require input from Express Parcel International, LTD. Please contact customer service for more info.
Alternate types of claim valuation methodology:
Weight-based valuations
Reference field mapping for box size
Reference field mapping for sku
Shipping method type mapping
Ship from location mapping
Ship to location mapping Common policies requiring alternate valuation models:
High-Value Goods: Parcel Pro™
UPS® Capital Elite™ for Vintners - Claim amount. $100
This implies a $100 claim amount on each claim submitted. - Comments/explanation. Merchandise destroyed
Comments are used on the claim form to help UPS® Capital see the reason for which a claim is filed.
