While Express Parcel International, LTD files lost and damaged claims automatically once AutoFile is enabled in a customer’s account, UPS® has specific requirements for shipments within the U.S.
What is AutoFile?
This feature files lost and damage claims when a shipment is lost or damaged automatically (most common).
For shipments within the U.S., a shipper using UPS® can report a lost or damaged package online up to five months after the date of expected delivery. A shipper has nine months from the date of expected delivery to report a lost or damaged shipment to UPS® Customer Service. The shipper is allowed to report an uncollected C.O.D. either online or to UPS® Customer Service up to 45 days from the date of expected delivery.
For all other shipments, the UPS® policy states a shipper can report a problem up to 60 days from the date of expected delivery.
Next steps
- Read more about how the lost and damage service saves customers time and money on shipping.
